In today’s day and age, social media disasters have become part of our everyday news. An increasing number of companies are finding themselves under attack via social media, and this isn’t going to change anytime soon. I came across a great infographic on Pinterest that I’d like to share called “Social Media Crisis Management.” The infographic was put together by law firm Osborne Clarke, PR agency MD Communications, and digital agency Organic Development. They took a look at two specific social media crises and put together some useful tips to help avoid these types of issues in the future. Many of these tips may seem like common sense, but it’s important to know how to deal with a crisis should your company ever be faced with one. Take a look at the infographic:
For more tips and ideas on how to avoid a social media crisis click here.
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Jaclyn Bickerton, Social Media, Raven5 Ltd, Oakville & Toronto Ontario, May 2013